Bicycles: Quality problems of main components such as frames, handlebars, forks, and transmission systems under normal use.
Bicycle Parts: Functional failures of critical parts such as brake components, wheels, chains, etc.
Motorcycles: Manufacturing defects in core components such as engines, frames, and suspension systems.
Motorcycle Parts: Non-man-made damage to important parts such as ignition systems, transmission parts, and braking systems.

Bicycle Vehicle: 1 year warranty from the date of purchase.
Bicycle Parts: 3 months to 1 year warranty depending on the type of parts.
Motorcycle: 1 year or 10,000 km warranty, whichever comes first.
Motorcycle Parts: Generally 3 months to 1 year warranty.

1. Customers should contact the company's customer service department in time after discovering product quality problems.
2. Provide details such as proof of purchase, product model, problem description, etc.
3. The company will arrange for a professional to evaluate the problem to determine whether it is covered by the warranty.

Submit A Repair Request: Customers can submit a repair request by phone, email, or online customer service.
Problem Diagnosis: The company's technicians will diagnose the product and determine the nature of the problem and the maintenance plan.
Estimated Repair Time and Cost: Provides an estimated repair time and cost based on the complexity of the issue.
Customer Confirmation: After understanding the maintenance plan and cost, the customer confirms whether to carry out the repair.
Maintenance Implementation: The company arranges professional maintenance personnel to carry out maintenance to ensure the quality of maintenance.
Maintenance Acceptance: After the maintenance is completed, strict quality inspection will be carried out to ensure that the product performance returns to normal.

Estimated Repair Time: In general, simple repairs are completed within 14 working days, while complex repairs may take 4 weeks or more.
Estimated Repair Cost: Determine the cost of repairs based on the severity of the problem and the cost of the parts needed. In the process of maintenance, if other problems are found, we will communicate with customers in time and adjust the cost.

You can contact your own dedicated sales business manager for relevant after-sales.
Online Customer Service: There is online customer service on the company's website, which is convenient for customers to consult and communicate at any time.
The company is customer-centric and committed to providing fast, efficient and high-quality services. Whether you are buying a bicycle or a motorcycle, we are here to support you in every way.